Comprehensive 30-Day Return Policy & Lifetime Warranty at NooR Boutique
Exceptional 30-Day Return Policy at NooR Boutique
Experience hassle-free shopping with NooR Boutique’s 30-day return policy. We understand the importance of satisfaction in your purchase, so we provide a straightforward return process. From the date of delivery, you have a full 30 days to request a return, ensuring a risk-free shopping experience.
Easy Return Process
Initiating a return is simple. Reach out to us at return@noorbtq.com with your order number and return reason. We prioritize your convenience, so if your return is approved, we’ll send a return shipping label and detailed instructions. Please note, return shipping costs are deducted from the refund.
Addressing Damages and Issues Promptly
Your satisfaction is our top priority. Upon receiving your order, please inspect it for any defects or errors. If you encounter any issues, report them within 10 days at return@noorbtq.com. We’re committed to swiftly resolving any concerns to ensure your utmost satisfaction.
Quick and Transparent Refunds
Your peace of mind matters to us. Once we receive and inspect your return, we’ll promptly update you on your refund status. Approved refunds are processed to the original payment method within 10 business days, though bank or credit card processing times may vary.
Unmatched Lifetime Warranty on Jewelry
At NooR Boutique, we pride ourselves on the exceptional quality of our stainless steel and 18k gold-plated jewelry, backed by a lifetime warranty. This warranty covers rust and discoloration, ensuring your pieces remain as stunning as when first purchased. We replace warranted items for free, subject to availability. Note: This warranty excludes damage from wear or breakage. Plus, our products are nickel-free, lead-free, and water-resistant, underscoring our commitment to quality and safety.
You have 30 days from the date of delivery to request a return.
Starting a Return
To initiate a return, please contact us at return@noorbtq.com. Include your order number and the reason for the return in your message. If your return is accepted, we will provide you with a return shipping label, as well as instructions on how and where to send your package. Please note, the cost of return shipping will be deducted from your refund.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you find any defects, damage, or receive the wrong item, contact us within 10 days at return@noorbtq.com so we can evaluate the issue and rectify it.
Refunds After we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process and post the refund.
Lifetime Warranty
NooR Boutique Jewelry’s Lifetime Warranty We stand by the excellent quality of our products. Our stainless steel and 18k gold plated products come with a lifetime warranty against rust or discoloration. If such an issue occurs, we will replace the item for free, subject to availability. This warranty does not cover damage due to scratches over time or breakage. Our products are also nickel and lead-free, and water-resistant.
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