International orders typically ship within 5-7 business days after processing. However, delivery times can vary, especially for custom items.

You can create an account by clicking on the My Account icon in the header. You can create a new account using Google, X (Twitter), or just an email.

You can change your shipping address if the order has not been shipped yet. If the order has already been shipped, the address cannot be changed. Contact NooR Boutique as soon as possible at support@noorbtq.com or via the contact form on the Contact Us page.

You can track the status of your order by clicking on this link: Order Tracking.

No, we don’t keep any credit card information of any client. Everything is secured.

No, all customs duties and taxes for international orders are handled by us. You do not need to pay any additional tax.

Yes, we ship worldwide with some exceptions due to customs restrictions in certain countries.

Not necessarily. Orders with multiple items may arrive separately, especially if the order includes both personalized and non-personalized items. Custom jewelry orders are shipped together once the custom items are ready.

NooR Boutique offers a 30-day return policy. From the date of delivery, you have 30 days to request a return by contacting return@noorbtq.com with your order number and return reason. Approved returns will receive a return shipping label and detailed instructions. Return shipping costs are deducted from the refund. For exchanges, the same process applies. If you received a wrong or damaged item, report it within 10 days for a prompt resolution.

Check also the full rules here 

If you receive the wrong item, contact NooR Boutique within 10 days at return@noorbtq.com to report the issue. They will evaluate the issue and rectify it promptly.

Upon receiving your order, inspect it immediately. If there are any defects or damages, report them within 10 days at support@noorbtq.com. NooR Boutique is committed to resolving any concerns swiftly.

To mail an authorized return, contact NooR Boutique at return@noorbtq.com. We will provide you with a return shipping label and instructions on where to send your package. NooR Boutique covers return shipping costs only if the item is damaged or incorrect. Otherwise, the cost is borne by the customer.

For customer support, contact NooR Boutique at support@noorbtq.com. Or by using our Contact Us form.

Contact NooR Boutique as soon as possible before the order is shipped at support@noorbtq.com or via the contact form on the Contact Us page.

Yes, you can change or cancel your order if it has not yet been shipped. Contact support@noorbtq.com for assistance.

NooR Boutique currently does not offer pre-orders for sold-out items, but they plan to offer this option in the future.